What’s included in a Website Support Plan?

Keeping your website running smoothly can feel like just another thing on your never-ending to-do list — but it doesn’t have to be.

Our WordPress website support plans are designed to take care of the behind-the-scenes bits, so you don’t need to worry. From updates and backups to quick content edits, we’ll handle the techy stuff while you focus on your business.

Here’s a quick look at what’s included…

What do our support plans cover?

We’ve created three plans to suit different needs, whether you just want the essentials covered or need a bit more ongoing help each month.

Here’s what’s included across all our plans:

Plugin and theme updates

We regularly update your WordPress plugins and themes to keep things secure and running smoothly — no broken layouts or compatibility headaches.

Daily off-site backups

Your site will be backed up every day and stored safely off-site, so if anything ever goes wrong, we can get things back up and running quickly.

Security monitoring

We keep an eye on malware threats and potential issues to help keep your website safe and secure.

Monthly content updates

All plans include time each month for content changes — whether that’s updating text, swapping an image, or tweaking a layout. Any unused time rolls over into the next month, so you don’t miss out.

Priority support

Support plan clients always get priority — no ticketing systems or long delays. Just friendly, helpful support when you need it.

Which plan is right for you?

We offer three support options:

• Basic Plan – Ideal for small websites that need basic ongoing care.
• Advanced Plan – Great for sites that need regular content changes and extra peace of mind.
• Comprehensive – Best for busier websites that need top-level support and more time each month for updates.

You can compare all three plans here.

Why having support matters

It’s easy to assume your website will just keep ticking along — but things can go wrong behind the scenes. Out-of-date plugins, broken links or forgotten backups can all cause issues when you least expect it.

With a support plan in place, you’ll know:

• Your website is being regularly looked after
• Everything’s backed up and secure
• You’ve got someone to call on when you need help

Need a hand choosing the right plan?

Take a look at the support options or get in touch — we’re happy to talk it through.

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